Basic Life Saving reserves the right to refuse to reschedule or refund a participant due to a “no show,” insufficient notice for an absence, or a denial of entry due to being late, not completing the online blended portion, or invalid recertification prerequisites. See below for details.
Refund/ Cancellation Policy
All refund and cancellation requests must be submitted in writing. Please send an email to firstname.lastname@example.org.
You can get a full refund for your course up to 7 days prior to your course start time. However, you will not get a refund for an online blended learning course since you have been given full access to the course material. Please note that all courses are non-refundable within 7 days of the course start time. Within 7-2 business-days you may reschedule your course (see Rescheduling Policy for more details). Refunds, cancellations, and rescheduling will not be honored if participant has already cancelled and/or postponed a class in the past for whatever reason. In the rare event that Basic Life Saving cancels a course, participants can choose between receiving a full refund or being transferred over to another course at a later date.
All rescheduling requests must be submitted in writing. Please send an email to email@example.com for rescheduling.
Refunds, cancellations, and rescheduling will not be honored if participant has already cancelled and/or postponed a class in the past for whatever reason.
You can reschedule your course free of charge up to 5 business-days prior to your course.
If rescheduling between 5-2 days (48 hours) before your course start time, you will be subject to a $25 admin fee.
Within 2 days (48 hours) of the course start time, all bookings are final and non-refundable. No cancellations or rescheduling can be made within two days/48 hours of your course. Participants who do not show up to their course after being registered in the course will need to pay for full the course again.
Basic Life Saving understands that instances will come up that will cause participants to be late. In accordance with Canadian Red Cross standards, participants must attend 100% of the in-class session to gain certification. If you are more than 30 minutes late for a course, you will not be admitted into the course. You will forfeit your registration, no refund will be given, and a fee of $50 will be charged in order to reschedule. If you are late twice in a row, you can no longer reschedule, and another full course fee must be paid prior to entry.
No Show Policy
Candidates who do not show up for their scheduled courses with no prior notice nor documentation will be required to pay for the full course again. Not showing up for a class takes a seat away from someone else. Additionally, it may force Basic Life Saving to cancel and reschedule the course for all participants if your absence results in the course having less than the minimum number of participants required to run a course.
Email firstname.lastname@example.org for any questions or concerns regarding prerequisites.
Candidates are responsible to ensure that they are registering for the correct course and hold the correct prerequisites in order to attend their course. Participants who register for the incorrect course or do not hold the corresponding prerequisites will not be eligible for refunds and are subjected to a $50 rescheduling fee.
It is the participant’s responsibility to ensure that if they select a recertification, that they currently have valid Canadian Red Cross certification that has not expired (and is also not a recertification). Failure to produce such documentation or incorrect documentation at the door will result in a denial of entry and the participants will be subjected to a $50 rescheduling fee.
To be entitled for a recertification the existing certificate:
1) must be from The Canadian Red Cross, at the level you wish to recertify at.
2) must not already be a recertification (certifications can only be recertified once).
3) must not be expired.
Blended/On-line Courses Prerequisites
It is the participant’s responsibility to ensure that they completed the online portion of the blended class in order to attend their blended class. Failure to show completion of the online course will result in a denial of entry and the participants will be subjected to a $50 rescheduling fee.
Illness/ Medical Emergencies Policies
If you miss a course due to being ill or experiencing a medical emergency, you must email email@example.com as soon as reasonably possible in order to be rescheduled for free.
If you are sick with a communicable disease the day of your course, you are exempt from fees/charges and will be rescheduled for free. However, you will need to provide proof that you are no longer a health risk to our participants, such as a medical note or a negative Covid-19 test, in order to take the course. Additionally, you may have to wait 7 days before we can reschedule you. No refunds are provided if the participant refuses to provide proof that they are well enough to take a course.
If you come to a course and are deemed to be potentially sick/contagious or a health threat to other participants, you will be asked to leave and will be rescheduled for free.
During this time of COVID-19 if any of the following applies you can reschedule your training free of charge. Terms and conditions apply.
You have the following symptoms: Fever, Dry cough, Body aches, Headache, Sore throat, Runny nose, Tiredness, Shortness of breath,
You have you travelled outside of the Province or, Canada in the last 14 days
You have anyone in your household who has been quarantined (self or directed) or identified as a COVID-19 confirmed or suspected case
Or to your knowledge, you have been exposed to anyone who has been quarantined (self or directed) or identified as a COVID-19 confirmed or suspected case
If any of these apply to you and you provide advance notice you can reschedule free of charge. You must not rebook until you are no longer in quarantine, or have been symptom-free for 5 days, if you have travelled outside of the country you must wait 5 days after your return date. If notice is not provided before the start of the course then you will no longer be able to transfer free of charge. Notice after the course has started will not be accepted.
Participants not able to attend their course because of medical reasons can reschedule their course by providing a medical note. If participants are ill due to communicable diseases, they may have to wait 7 days before being rescheduled. No refunds are provided if the participant refuses to provide proof that they are well enough to take a course.
Code of Conduct Policy
Anyone can be denied entry or ejected during the course, without refund, for behaviour that does not comply with Basic Life Saving’s values or the Red Cross code of conduct. This includes (but not limited to) disrupting the classroom for whatever reason and not following pandemic rules or government laws. This policy includes in person, over the phone, and via email. All our participants and staff have the right to feel respected, included, and safe so we can deliver quality education.
Course Cancellation Policy
Basic Life Saving reserves the right to cancel or reschedule a course in the case of an emergency, instructor illness or low-class enrolment. In such an event, participants may choose either a full refund or transfer to another date. Basic Life Saving will notify participants of any cancellations as soon as possible. During the winter months, we will notify participants of any cancellations due weather conditions. If a class is cancelled, the registrant agrees to hold Basic Life Saving harmless of any type of recourse action.
Property Damage Policy
Participants will not be held financially responsible for damage caused by proper use of equipment. However, participants will be held financially responsible for any damage caused by misuse and lack of care for all provided first aid and CPR equipment. Should a participant damage equipment provided during training, the participant will be required to reimburse the training provider to purchase a replacement. This includes, but is not limited to, damaging any equipment or property.
Course Material Policy
Book rental & course materials are non refundable once issued to the participant.
Please do not bring children/infants to our classroom. We do not provide daycare services and any participants who bring children/infants to the class will unfortunately be denied entry. Children and infants are a major distraction that makes teaching and learning difficult for everyone. Basic Life Saving strives towards providing quality education to our participants.
A passing grade of 75% or more is required to pass Red Cross courses.
Basic Life Saving reserves the right to amend their policies at any given time.
TYPES OF PERSONAL INFORMATION COLLECTED
The Personal Information the Company collects about You will depend on the manner in which You access or use the Website or any content on or through the Website and may include:
Your name, age, or contact information, such as Your mailing address, telephone number, or email address, or other similar information associated with You;
Your location, time-zone setting, network information, device type, browser type and version, browser plug-in types and version, operating system and platform, language, standard web log data, and IP address used to connect Your computer to the Internet or other similar identifier, or the equipment You use to access or use the Website and usage details;
Data on the pages, services, or content You access or use on or through the Website, including the amount of time You spend on certain pages, products or services You viewed or searched for, clickstreams to, through, and from the Website, page response times, downloads and download errors, page interactions, or methods used to browse away from the Website;
Billing or account information, if applicable; and
Any other Personal Information that You choose to submit to us.
The Website and any content provided on or through the Website is not directed to any person who is not the legal age of majority under applicable law. The Company will not knowingly collect Personal Information from any person who is not the legal age of majority under applicable law.
METHODS FOR COLLECTING PERSONAL INFORMATION
Information Provided to the Company by You
Personal Information the Company collects from You on or through the Website and as a result of Your access to or use of the Website or any content on or through the Website may include Personal Information You provide the Company directly, for example by:
Submitting, posting, publishing, displaying, or otherwise transmitting user generated content;
Filling in forms, making search queries, or corresponding with the Company on or through the Website, or otherwise communicating with the Company by any means including by phone, email, or other electronic messaging; or
If applicable or available through or on the Website: creating or registering for an account; subscribing, purchasing, or requesting information on a service or product; entering a contest or promotion; or otherwise engaging with the Company through interaction points that might exist from time-to-time between You and the Company.
Information Collected by the Company Through Technological Means
The device or equipment You use, including information about Your computer or mobile device, internet connection, IP address, operating system, and browser type; or
Your browsing activities and patterns, including information about Your visits to the Website such as traffic data, location data, logs, and other similar communication data.
This information helps the Company improve the Website and the content available on or through the Website and otherwise improve the services of the Company by:
Helping the Company understand audience sizes and usage patterns on the Website;
Allowing the Company to tailor the Website to Your preferences and interests; and recognizing You when You visit the Website multiple times.
The technologies used by the Company to automatically collect the information described above may include cookies, which are small files placed on the hard drive of Your computer. You can turn off cookies using Your internet browser but doing so may limit or remove certain parts of the Website, certain content on the Website, or the functionality of the Website.
USING AND DISCLOSING PERSONAL INFORMATION
Use of Personal Information by the Company
The Company collects Personal Information to provide You with a secure, smooth, efficient, and customized experience through or on the Website or any content on the Website. The Company may use Your Personal Information to:
Provide You with content, services, or products on or though the Website;
Customize, measure, and improve the Website or content provided on or through the Website, or otherwise analyze or manage the Company’s business operations or Website performance;
Send You things in the mail or through other channels, such as products or services that You have requested; register You for, or authenticate You when You sign into, an account or online services or when You purchase a product or service, or to provide You with notices about such accounts, subscriptions, or purchases;
Otherwise fulfill the purposes for which You have provided Personal Information or that were described when such Personal Information was collected; or
Carry out other purposes that are disclosed to You and to which You consent, or which are otherwise permitted or required by law.
The Company may combine all the Personal Information the Company collects, including Yours, in order to analyze and understand aggregate trends.
The Company may transfer Your Personal Information to third parties that assist the Company with the use of Personal Information described in “Use of Personal Information by the Company”, above. Such third parties may combine Personal Information provided by the Company with other information that they have independently collected from or about You. Some third parties may be located outside of Canada and may accordingly be subject to laws that are different from those in Canada.
The Company requires that all third parties that received any Personal Information from the Company use the same standards as the Company in using, maintaining, disclosing, and protecting such Personal Information.
The Company may share or sell aggregated, non-personally-identifiable information to third parties. For clarity, the Company does not sell Personal Information. The Company may also share aggregated, non-personally-identifiable information publicly to show trends about the general use of the Website, or any content, services, or products provided on or through the Website.
Other Disclosures of Personal Information
The Company may transfer information about You, including Personal Information, in connection with a merger or sale (including any transfers made as part of an insolvency of bankruptcy proceedings) involving all or part of the Company’s business or as part of a corporate reorganization or stock sale or other changes in corporate control.
ACCESS AND CORRECTION
The Company will provide You with access to Your Personal Information in accordance with applicable privacy legislation, and may decline to provide You access to Your
Personal Information on the basis that such Personal Information is:
Protected by solicitor-client privilege; or
Part of a legal proceeding, government or regulatory investigation or process, or otherwise part of a formal dispute resolution process.
Where the Company is unable to provide You with access to Your Personal Information, reasons will be provided subject to any legal or regulatory restriction.
Your Personal Information by maintaining physical, organizational, and technological safeguards against unauthorized access, unauthorized disclosure, theft, or misuse appropriate to the sensitivity of such Personal Information. Personal Information collected by the Company may only be accessed by persons within the Company who require access to provide You with access to, use of, or content, services, or products provided on or through the Website. The Personal Information the Company collects is maintained at basiclifesaving.ca.
Although the Company takes measures to protect against data breaches and unauthorized access to Your Personal Information, no company can completely mitigate the risks of such breaches or unauthorized access and no website is fully secure. The Company cannot guarantee that hacking, data loss, breaches, or other unsanctioned access of the Company’s security systems will never occur. Accordingly, You should not submit or otherwise provide Personal Information to the Company by any means if You consider that Personal Information to be sensitive.
Except as otherwise permitted or required by applicable law or regulation, the Company retains Personal Information only for as long as necessary for the purposes for which such Personal Information was collected. The Company reserves the right to use anonymous and deidentified information, including anonymized or otherwise de-identified Personal Information, for any legitimate business purpose without further notice to You and without Your Consent.
CONTACT INFORMATION AND CHALLENGING COMPLIANCE